Sunday, 15 April 2012

Unnecessary Admin Calls


Two updates in one day 0.0

As of a couple of days ago, the fact that I am a moderator on Dueling Network has become much more obvious than it was before. I have been one for a few months actually, but have been operating up until now on an alternate account known as Entropicat. I wont be using that any more though.

A fair number of people were aware of this anyway, it was hardly a secret. It just wasn't particularly obvious.

But anyhow, I would like to put this out there because a short while after I started moderating it became obvious rather quickly that a great many calls could have been resolved before they got started.

So here are a few quick tips prevent unnecessary admin calls and save time for us all.

1) Stay calm
It can sometimes be annoying when people are behaving in a frustrating manner towards you, maybe you’ve had a frustrating day and your opponent keeps getting lucky while you are drawing dead. But getting angry is not going to make things any better, and may even result in you saying something you regret when an admin shows up.

2) Communicate
Proper communication with the opponent helps so, so much. If you think your opponent is doing something wrong, ask them why they are doing it and listen to their answer. If they are incorrect, tell them why they are incorrect. If they are correct, then hey, you just learned something.

A lot of calls come up where literally the only problem is one player hasn’t properly communicated what they are doing. If it’s a language issue, then that’s somewhat okay, but cases where one user has simply refused to speak to the opponent are kind of silly.

3) Be civil
At no point should you seriously try to belittle them with insults like 'noob', 'idiot' etc when they disagree with you. That is not going to convince your opponent that you are right, that is going to convince them that you're a mean spirited person and make them fight against you harder.

On the flip side though, if your opponent says something like 'noob' once, or cusses a couple of times, that is not harassment. There are so many bogus harassment calls just because someone has used a throwaway curse word its ridiculous. If it keeps happening, by all means call an admin in, but it is not necessary for little things like that.

4) Look it up
A simple Google search to check up on the rulings. Obviously if someone is being stubborn or the ruling is complex an admin will be needed, but in general Google will answer a lot of the queries, and I can testify to this because I frequently use it to check up on rulings while I’m both on and off duty.

Might add more when they come to me but this is all that most users need to be honest. I can confidently say that the majority of DN doing these things would cut the number of calls in half at least.

Peace guys.

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